Frequent Questions

Do you offer stock bats that I could purchase today?

All of our bats are currently made to order. However, we have a variety of authorized retail partners who carry many models in stock online and in stores. Please visit our Retail Partners page for links.

Do you offer gift cards that I could purchase?

Yes we do! Our eGift cards make outstanding gifts for friends, family or loved ones and can be redeemed for any product in our store. Please visit our Gift Card page to complete your purchase.

Do you offer volume discounts or team specials?

Yes we do! If you are interested in speaking more about special pricing for your team or facility, please visit our Team Series page. 

Can you help me decide what model to purchase?

Absolutely! Please visit our Bat Selection page.

How should I properly use and care for my bat?

Great question! Please visit our Hitting Guidelines page for detailed instructions.

Can I edit or cancel my order?

If you want to cancel your custom order, you have 7 days to do so. Please reach out to our billing department at (877) 497-2287. After 7 days, your order may not be cancelled or refunded.

If you want to edit your order details, you have 48 hours to do so. Please reach out to our website orders department at (877) 497-2287.

If you want to edit your shipping address, you can reach out to our billing department at (877) 497-2287.

Do you offer a warranty?

Yes! We stand behind every bat we craft by hand with the longest warranty period in the industry. Please visit our 60 Day Guarantee page for more details.

What is your return policy?

If you find that your order was not made to the specifications you requested or if your order was damaged during shipping, please call our customer service department immediately and we will assist you (877) 497-2287.

What forms of payment do you accept?

We accept Paypal as well as all major credit cards (Visa, Mastercard, Discover, American Express).

Where can I learn more about your shipping policies?

Great question! Please see Shipping for more info