Frequent Questions

Do you offer stock bats that I could purchase today?

Yes. Please visit our On Demand section for a wide variety of bats in-stock & ready to ship. Same day shipping on orders placed before 12pm EST Mon - Fri (Excluding Holidays)!

Do you offer gift cards that I could purchase?

Yes we do! Our gift cards make outstanding gifts for friends, family or loved ones and can be redeemed for any product in our store. Please contact our helpdesk for assistance with your gift card order by emailing

Do you offer volume discounts or team specials?

Yes we do! If you are interested in speaking more about special pricing for your team or facility, please reach out to us at

Can you help me decide what model to purchase?

Absolutely! Please visit our Bat Selection page.

How should I properly use and care for my bat?

Great question! Please visit our Hitting Guidelines page for detailed instructions.

Can I edit or cancel my order?

If you want to cancel your custom order, you have 48 hours to do so. Please reach out to us at After 48 hours, your order may not be cancelled or refunded.

If you want to edit your order details, you have 48 hours to do so. Please reach out to us at hello@chandlerbats.comAfter 48 hours, your order may not be edited.

If you want to edit your shipping address, please reach out to us at prior to shipment.

Do you offer a warranty?

Yes! We stand behind every bat we craft by hand with the longest warranty period in the industry. Please visit our 60 Day Guarantee page for more details.

What is your return policy?

If you find that your order was not made to the specifications you requested or if your order was damaged during shipping, please reach out to us at so that we may remedy as soon as possible.

What forms of payment do you accept?

We accept Paypal as well as all major credit cards (Visa, Mastercard, Discover, American Express).

Where can I learn more about your shipping policies?

Great question! Please see Shipping for more info