FAQ


I want a Chandler, but they are so expensive. Do you do discounts or bat packs?
We hold our product to the highest standards and the quality of our product surpasses anything else on the market. We ensure that every Chandler bat you receive has been crafted to perfection with the guarantee that it will withstand the stress of the game. As a result of this diligence, we do not offer “bat packs”.

However, we do have a discount that is applied to your order. If you purchase 3 or more bats from our Signature line, the price per bat will drop from $195 to $175.

We also have a Prospect line of bats, which are $95. These are bats that were not up to specification of weight, dimension or there was a slight blemish that did not 100% meet the standards of the Signature line when going through production. These bats are made from the same wood and sealed with the same signature Chandler finish. However, these bats have no model name associated with them. If you are interested in learning more about our Prospect line, please call us at (877) 497-2287 or email us at Orders@ChandlerBats.com.


I want a Chandler, but I don’t know what model to get.
Not a problem at all. You have 3 options:

  1. Call us at (877) 497-2287. One of our representatives will walk you through our model library. We have almost every model from every brand in our library, so if you are used to a specific model from another brand, we can replicate that model for you.
  2. Schedule a bat fitting at the Chandler Bats crafting facility. We have a batting cage on our shop floor where you can test out different demo Chandler models and customize your own! To schedule call 877-497-2287 x 4.
  3. Find a distributor near you. We have sales reps and/or distributors all over the world. You can locate them by going to our Distributor’s Page where you can find their contact info.

Can I edit or cancel my order?
If you want to cancel your custom order, you have 7 days to do so. Please reach out to our billing department at 877-497-2287 x 6.

If you want to edit your order details, you have 48 hours to do so. Please reach out to our website orders department at 877-497-2287.

If you want to edit your shipping address, you can reach out to our billing department at 877-497-2287 x 6.


What is your return policy?
We do not accept returns on any bat orders. If you find that you order was not made to the specifications you requested or if your order was damaged during shipping, please call our warranty department immediately and we will assist you- (877) 497-2287 x 4.


Is there a warranty on my Chandler bat?
Yes. It is called the 50-Hit Guarantee. Our craftsmen have taken painstaking steps to reduce or eliminate the breakage of every Chandler bat crafted and your bat's durability will surpass the standards of the game. However, an internal flaw in the wood of your bat can exist that our craftsmen could not detect during the crafting process. If this is the case, there is a chance your bat could break within the first 50ish hits.

If your bat broke within the first 50 hits of use, or you just think the bat broke too soon, please reach out to our Warranty Department at 877-497-2287 x 4 or Warranty@ChandlerBats.com.


What forms of payment do you accept?
We accept Paypal and all forms of major credit cards (Visa, Mastercard, Discover, American Express).


Rx Sport Privacy Policy


Rx Sport values you as a customer and respects your privacy. This website is operated by Chandlerbats.com, and this privacy policy applies to any of Rx Sport or Chandler Bats websites that link to this policy (collectively as Websites).

This Privacy Policy explains what personal information is collected through this Website, how that information is used, to whom it's disclosed, and how it's safeguarded. By "personal information", we mean your identifying information (like name, home address, and email address), and descriptive information ("personally identifying information"). Your access and use of the Website constitute your acceptance of our Privacy Policy and Terms of Use, including any of their changes or revisions.

We do not sell your information to any third party for any reason. Additionally, we do not disclose your personal information to unaffiliated third parties. We may share your personal information with third parties or affiliates of Rx Sport with whom we have contracted to perform services on our behalf or to complete a transaction you authorized. All companies that act on our behalf are contractually obligated to keep the personal information we share only to provide the services we ask them to perform.

This policy is effective from January 1, 2015. Because we continue to develop our Website and improve the service we provide, our policies will change over time. If you are registered with our Website, we may notify you by email of material changes of our Privacy Policy. You may exercise your choice about how we collect and use your information consistent with this Policy at any time. If you have any questions about our Policy, please contact our customer services department by email at CustomerService@RxSport.com or by telephone Toll Free at (877) 497-2287 before using this Website.


1. WHAT PERSONAL INFORMATION IS COLLECTED AT OUR WEBSITE AND HOW IS IT USED?
Information Collected Directly From You Through This Website
We collect personal information directly from you to do all the things typically associated with e-commerce websites. Examples of the information we collect include name, address, telephone number, age, personal preferences, demographical information, email address, credit card number, and purchase information.

This information is collected at various places: for instance, when you create an account on the Website; check out with your online order; subscribe to email; participate in surveys, contests, or sweepstakes; interact with Rx Sport through special events (apply for a job, communicate with Customer Service or respond to postal or email offers); partake in forums, or other online means for posting your comments, feedback, images, or content on the Website; or browsing through contents of the Website. We may combine all of this with information about you that we acquire from our joint marketing partners and from other unrelated third parties.

We also collect information about those you know when you provide it to us. For example, we collect your gift recipient's contact information to process your gift orders.

We use this information to personalize your online experience at our Website: process your online orders (including sending emails to confirm your order status and shipment date); communicate with you about our products, services, contests, and promotions (unless you have directed us not to contact you with promotional communications); improve our products and services; analyze trends and statistics; protect the security or integrity of our website and our business; personalize your online experience with content and offers that are tailored to your interests; notify you regarding surveys and contests; enable you to post information on our Website; facilitate online social activity centered around our products and services; or enable you to interact with third-party content service providers whether by linking to their sites, viewing their content within our Web environment, or by viewing our content within their Web environment.

You always have the choice not to receive marketing information or calls. You will find instructions on opting out in our newsletters and on your online profile at "My Account". You can also contact our customer services department by email at CustomerService@RxSport.com or by telephone Toll Free at (877) 497-2287.

Technical Information Collected
A. Navigational Information When you visit this Website, we collect navigational information, such as browser type and version, service-provider identification, IP address, the site from which you came, and the site to which you navigate.

B. Cookies and Related Technology
To better understand what you do while on our Website, we use a browser feature known as a cookie. A cookie is a small data file that is stored by your web browser on your computer. It is used to do things like see how you navigate our Website, and remember you and your online purchases when you return. This helps us improve our site, provide better customer service, personalize your online experience, and personalize offers to you based on your unique tastes and purchase history.

We also use pixel tags (also known as clear gifs or web beacons) on our Website and in our emails. A pixel tag is an embedded graphic image on a web page, web-based document or e-mail message. The pixel tags is used to collect information about your visit, including the pages you view, which website you came from, the features you use, the links you click, and other actions you take in connection with the sites. Pixel tags in e-mails help us confirm the receipt of, and response to, our emails, including those that you forward to friends and family; and they help deliver a more personalized online experience.

This technology allows us to associate your online navigational or transactional information with any personal information you provide (such as name, address, phone number, and email address). As an example, we may use cookies to keep track of what you put into "My Locker". That can help us contact you if your online session is disrupted in mid-purchase, resulting in an abandoned locker. We can also use this technology to determine whether you would be interested in participating in special offers, given your preferences. The end result is a more personalized experience that's tailored to your needs and tastes.

You can disable or delete cookies by changing your browser settings. However, because cookies allow you to take advantage of some of the essential features on ChandlerBats.com, we recommend that you leave them turned on. For instance, if you block or otherwise reject our cookies, you will not be able to add items to "My Locker", proceed to Checkout, or use any Chandler Bats products and services that require you to sign in.

Information Others Observe or Collect through Technology
Third-party service providers help us analyze our visitor's site and purchase preferences, and may help us deliver ads to you about our products through banner ads when you visit other websites. The following provides more information about these service providers and the choices you have with respect to their services.

A. Analysis
We contract with analytics companies to better understand your use of our Website, and web capabilities like embeddable widgets. They accomplish this by using some or all of the technologies described in Section above (Technical Information Collected, Cookies and Related Technology).

B. Advertising
We contract with third-party advertising companies that, in turn, collect non-personally identifying information by placing cookies on your browser when you visit us here. These companies may use information (not including your name, address, credit card information, e-mail address, or telephone number) about your visit to deliver our ads on this and other websites through their online advertising networks. These companies also provide this information to us, which we, in turn, use to gauge how effective our ads are.


2. HOW DOES THIS WEBSITE INTERACT WITH THIRD-PARTY WEBSITES AND CONTENT?
We may enable you to navigate to third-party sites and services, or otherwise display third-party content. We do this for your convenience. We do not endorse or generally have any affiliation with these third parties. Whether their content appears within our web environment, or you leave our Website for another site to view it, those service provider's terms, conditions, and privacy policies govern your online experience. Please view their terms of service and privacy policies if you have any question about their practices.

Here's a partial list of third-party sites or content that may appear on our Website:

Interactive Maps
We may facilitate easy access to the online maps of third party content providers so you can quickly retrieve information regarding location, hours of operation, and contact information.

Sweepstakes, Contests, and Survey Sites
We may rely on the expertise of third-party service providers to run sweepstakes, contests, and surveys. Navigation to these sites may be seamless so that it appears you are still in our Website environment.

Social Networking or Other User-Generated-Content Sites, and Other Websites
We may at times facilitate easy access to third-party sites, like social networking sites and other sites that host user-generated content. This may include easy click-through access or even "single-sign on" to these sites. The third-party's privacy policy applies to any personal information you provide at these sites.


3. WHAT INFORMATION DO WE SHARE WITH THIRD PARTIES?
Third Party Websites
The above third-party websites and advertisers, or Internet advertising companies working on their behalf, may send advertisements that appear on our Website directly to your browser and may use cookies and/or other technologies to measure the effectiveness of their ads and to personalize the advertising content. We do not have access to or control over cookies or other technologies that they may use or the privacy policy of these advertisers and third-party Websites. Please contact them directly for more information about their privacy practices.

Contractors
We use third-party "back-office" contractors to help handle parts of our business because of their expertise, resources, or scale. They help us do things like process payments, monitor website activity, maintain databases, administer and monitor emails, and provide consulting and customer services. Contractors may also assist us in hosting micro sites and mobile websites where you may provide personal information about you and others you know; and where they may observe information about you in the same way as described elsewhere in this Privacy Policy.

We do not authorize any of these service providers to make any other use or disclosure of your information.

Public Safety, Law Enforcement and Fraud Prevention
We may disclose specific information about our Website visitors to law enforcement entities, governmental agencies, courts or other entities, including credit reporting agencies if we have a good faith belief that it is necessary to protect our customers, the public, or our business. We may do so when (1) permitted or required by law, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions, or (3) investigating fraud that has already taken place. These entities may access and, if necessary, record your information to assist us with fraud prevention and detection. We will never authorize the release of your information to or by such entities for any other purpose.

With Your Consent
Other than as set out above, you will receive notice when information about you might go to third parties, and you will have an opportunity to choose not to share the information.


4. WHAT CHOICES DO YOU HAVE OVER HOW YOUR INFORMATION IS USED?
Please note that when you make an online purchase from us, we will confirm your order and shipment by email. We may also need to contact you via telephone or email with questions or information regarding your order. You can always choose not to provide information, even though it might be needed to make a purchase or to take advantage of features on the Website such as creating your profile, gift certificates, and customer reviews.

We use an opt-out standard for all other communications. Opt-out means we will conduct the activity unless you tell us not to. You can always log into "My Account" at any time to change your preferences, including whether to opt-in or opt-out of certain services, or by contacting customer service.

Email
If at any time you'd like to stop future delivery of our email offers, simply follow the removal instructions located at the bottom of the email messages we send you to complete the removal. This will stop future email offers from us, but will not stop operational or transactional messages such as email confirmations of your online orders, or customer service communications.

Cookies, Clear Gifs, and Online Network Advertising
You may always choose to block cookies or clear cookies from your computer. Simply follow your browser's instructions on how to block and clear cookies. Note that blocking cookies may not block the "first-party" cookies that are placed on your computer when you visit this site. By first-party cookies, we mean those cookies (whether placed by us or a contractor) that help us see how visitors use our site, and enable us to deliver our ads on our site (as opposed to ads on an online advertising network of third-party websites). Clearing cookies after each visit here will prevent observations from multiple sessions being aggregated over time. Please consider the consequences of blocking or clearing cookies. Many websites, including this Website, rely on cookies to provide you with services or features that you have requested or expect.

Our Affiliates
If you don't want your contact and purchase information shared between our affiliates, please contact us and request to have your information not shared.


5. WHAT IS THE POLICY FOR VISITORS FROM OUTSIDE THE U.S.?
This is a U.S. e-commerce site. This Privacy Policy governs the information collected at this site irrespective of where you are located when you access it, browse it, interact with it, and make purchases through it (including those that are shipped to addresses outside the U.S.). Moreover, governmental bodies that have jurisdiction (e.g., courts and law enforcement agencies) may be entitled to access your personal information.

This Privacy Policy applies to customer relationships established in the United States. Parts of this Privacy Policy may not apply to visitors outside the United States. Like almost every website, our Websites may be accessed by an international audience. If you are a non-U.S. visitor to our website, by visiting our website and providing us with data, you acknowledge and agree that your personal information may be processed for the purposes identified in this Privacy Policy. In addition, such data may be stored on servers located in the United States, which may have less stringent privacy practices than those your own resident jurisdiction. By providing us with your data, you consent to transfer of such data from your geographic location to our servers located in the United States.

Rx Sport takes steps to ensure that your information is treated securely and in accordance with this Privacy Policy. If you have any questions on concerns, please contact our Customer Service Department by email at CustomerService@RxSport.com or by telephone Toll Free at (877) 497-2287.


6. HOW DO WE ADDRESS CHILDREN'S PRIVACY?
Children are not eligible to use our Website. We ask that minors (under the age of 18) only use our Website in conjunction with their parents or guardians. Children under 13 years of age should not send any information about themselves to Rx Sport. If a child under 13 submits information through any part of our Website, and Rx Sport becomes aware that the person submitting the information is a child, we will attempt to delete this information as soon as possible.

If a parent or guardian is made aware that a child under the age of 13 has provided us with personally identifiable information without their consent, please contact us Toll-Free at (877) 497-2287 or by e-mail at Legal@RxSport.com and we will remove the information about the individual immediately.


7. HOW MAY I UPDATE MY PERSONAL INFORMATION?
We prefer to keep your personal information accurate and up-to-date. You may update or modify your billing- and shipping-related information by logging onto "My Account". You may also update or modify your account information by calling us Toll-Free at (877) 497-2287.


8. HOW DO I KNOW MY PERSONAL INFORMATION IS SECURE?
We do our best to provide you with a safe and convenient shopping experience. We have in place certain physical, electronic, contractual, and managerial safeguards to protect the security and privacy of your personal information.

We use Secure Sockets Layer (SSL) technology to protect your information as it is transmitted to us. To make sure you are accessing our secure server before you submit personal financial information, look at the tool bar or lower left-hand or right-hand corner of your browser. If you see an unbroken key or a closed lock (depending upon your browser), then SSL is active. To double-check for security, look at the URL or Location line of your browser. If you have accessed a secure server, the first characters of the address in that line should change from "http" to "https."

If for any reason you cannot access the secure server, or if you're not quite comfortable shopping online at our Website, please contact our Customer Service Department for assistance.

We maintain physical, electronic, and procedural safeguards that are designed to guard our customers' personal information. For example, for the security of your online visit to our Websites, we may make use of firewalls, encryption techniques and/or authentication procedures. Unfortunately, no data transmission over the Internet can be guaranteed to be absolutely secure. As a result, while we strive to protect your personal information, Rx Sport cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk. In the event of a breach of the confidentiality or security of your personal information, we will notify you as necessary and to the extent possible so you can take appropriate protective steps. Unless you indicate otherwise, we may notify you under such circumstances using the email address you provided to us when you registered with our Websites.

Your Online Account
When setting up an online account at our websites, you will be prompted to select a password. The retrieval of personal information relating to you and your order history is only available to you if you provide the correct password that you have created, and all profile information, including your address book, is only available while you are logged in to "My Account". After providing your password, you can edit or delete your information at any time through the "My Account" page.

If you forget your password and notify us, a new password will be assigned and emailed to your email address. We will not give passwords out over the phone, nor will we email them to a different address than the one used to register. Your address book, located in the "My Account" page of our website, is your personal storage space.

Phishing Warning
If you receive a suspected fraudulent email that makes use of the Rx Sport name, please contact us via email at Legal@RxSport.com or call us Toll-Free at (877) 497-2287.

Retention of Personal Information
Rx Sport retains your personal information for as long as necessary to fulfill the purpose(s) for which it was collected and to comply with applicable laws. Your consent to such purposes(s) remains valid after any termination of our relationship with you.

Sale or Merger
If Rx Sport should ever file for bankruptcy or merge with another company, or if Rx Sport should decide to buy another business, or sell or reorganize part or all of Rx Sport business, Rx Sport may be required to disclose or transfer your personal information to prospective or actual purchasers and other parties. It is Rx Sport™'s practice to obtain appropriate protections for information disclosed in these types of transactions. Rx Sport cannot, however, guarantee that Rx Sport™'s Privacy Policy will remain unchanged if Rx Sport is sold or merges with another company.


9. WHOM MAY YOU CONTACT WITH QUESTIONS OR CONCERNS AND WHO ADMINISTERS THIS POLICY?
If you have questions or concerns with respect to our Privacy Policy, please feel free to contact us via email at Legal@RxSport.com or by phone at (877) 497-2287.


Rx Sport Terms and Conditions


OVERVIEW
Welcome to ChandlerBats.com. The following rules and regulations apply to all visitors to or users of the Chandler Bats Website, www.ChandlerBats.com, hereinafter referred to the “Website”. By using this Website, you agree to be bound by these terms and conditions, which may be modified by Rx Sport Corp (“Rx Sport”) at any time and posted on this Website. In the event of a violation of these terms and conditions, Rx Sport reserves the right to seek all remedies available by law and in equity.

By accepting these terms and conditions through your use of the Website, you certify that you are 18 years of age or older. If you are under the age of 18 but at least 13 years of age, you may use this Website only under the supervision of a parent or legal guardian who agrees to be bound by these terms and conditions.

All billing and registration information provided by you on this Website must be truthful and accurate. Providing any untruthful or inaccurate information constitutes a breach of these terms and conditions. By confirming your purchase at the end of the checkout process, you agree to pay for the item(s) requested.


TRADEMARKS & COPYRIGHTS
This website contains content, names, and graphics which are protected by copyright and trademark laws and are the sole property of the Company or its affiliates. All rights are reserved. The use of any protected property without the express written consent of the Company is prohibited. No content from this site may be copied, modified, uploaded, or distributed in any form or manner without our prior written consent. Any unauthorized use of content from this site which may violate copyright or trademark laws could result in criminal or civil penalties.


PRODUCTS PHOTOGRAPHY AND SPECIFICATIONS
All features, content, specifications, products and prices of products and services described or depicted on the Website are subject to change at any time without notice. We make all reasonable efforts to accurately display the attributes of our products, including the applicable finishes and logos. However, the actual color you see will depend on your computer system, and we cannot guarantee that your computer will accurately display such colors.

In addition, all of our finishes are hand sprayed on our bats by a professionally trained finishing technician. Due to the hand-spraying technique and coloring of the natural wood, we cannot guarantee the finish can have the exact same appearance every order and may look different than the swatches on the Site.

Due to MLB regulations, all of our bats that we craft for MLB and MILB players are required to have the wood grains exposed through the finish. To keep the process of all Chandler bats consistent throughout the production process and provide the same professional product to retail customers, our retail bats receive the same finish that exposes the grain of the wood. The ‘Chandler Black’ finish is a blue-based finish in order to allow the grain of the wood to show through our darkest finish. In certain lighting, the finish may appear to have a blue tint. On our finish swatch on our product pages, the ‘Chandler Black’ finish may look different than it appears.

For questions or concerns, please contact our Customer Service Department at (877) 497-2287 or email us at CustomerService@RxSport.com.


SHIPPING LIMITATIONS
When an order is placed, it will be shipped to an address designated by the purchaser as long as that shipping address is compliant with the shipping restrictions contained on the Website. All purchases from the Website are made pursuant to a shipment conditions by accepting these terms and conditions through your use of the Website. As a result, risk of loss and title for items purchased from the Website pass to you upon delivery of the items to the carrier. You are responsible for filing any claims with carriers for damaged and/or lost shipments.


LINKING
We may link to other websites, within our Website. When we do this, we will try and make it as clear as possible that you are leaving our Website. We are not responsible for these websites in any way. Once you have left our Website, we cannot be responsible for the protection and privacy of any information, which you provide. You should exercise caution and look at the privacy statement applicable to the website in question.


WARRANTY & RETURN POLICY
All Chandler bats are custom, made-to-order, with a no return policy. However, we at Rx Sport strive for100% customer satisfaction, and we will address every return inquiry or issue accordingly. You may contact our Warranty Department at (877) 497-2287 x 6 or by email at Warranty@ChandlerBats.com.

If your product arrives damaged, incorrectly crafted, or with different specs than ordered, please contact our Warranty Department immediately at (877) 497-2287 x 6 or by email at Warranty@ChandlerBats.com. If we determine your bat needs to be replaced, we will email or mail you a shipping label and the appropriate shipping materials as needed.

If your bat breaks within the 50 Hit Warranty and the Chandler Proper Care Guidelines were followed correctly, please contact our Warranty Department at (877) 497-2287 x 6 or by email at Warranty@ChandlerBats.com. You may also fill out a Warranty Claim on the Website. Our Warranty Department representative will discuss your bat breakage with you and collect more information to determine if your bat needs to be analyzed and replaced. Our representatives may ask you to send documentation of your order as well as pictures of the broken bat to further assist you.

If you would like to send your product to our Warranty Department, our mailing address is:

Rx Sport
ATTN: Warranty Department
670 West Washington Street
Norristown, PA 19401


USE OF MATERIALS ON THE SITE
All content on this Site (including, without limitation, text, design, graphics, logos, icons, images, downloads, interfaces, code and software, as well as the selection and arrangement thereof), is the exclusive property of and owned by Rx Sport, its licensors or its content providers and is protected by copyright, trademark and other applicable laws. You may access, copy, download and print the material contained on the Site for your personal and non-commercial use, provided you do not modify or delete any copyright, trademark or other proprietary notice that appears on the material you access, copy, download or print. Any other use of content on the Site, including but not limited to the modification, distribution, transmission, performance, broadcast, publication, uploading, licensing, reverse engineering, transfer or sale of, or the creation of derivative works from, any material, information, software, products or services obtained from the Site, or use of the Site for purposes competitive to Rx Sport, is expressly prohibited. You agree to abide by all additional restrictions displayed on the Site as it may be updated from time to time. x Sport reserves the right to refuse or cancel any person’s registration for this Site, remove any person from this Site or prohibit any person from using this Site for any reason whatsoever. Rx Sport, or its licensors or content providers, retain full and complete title to the material provided on the Site, including all associated intellectual property rights, and provide this material to you under a license that is revocable at any time in Rx Sport’s sole discretion. Rx Sport neither warrants nor represents that your use of materials on this Site will not infringe rights of third parties not affiliated with Rx Sport.

You may not use any hardware or software intended to damage or interfere with the proper working of the Site or to surreptitiously intercept any system, data or personal information from the Site. You agree not to interrupt or attempt to interrupt the operation of the Site in any way. Rx Sport reserves the right, in its sole discretion, to limit or terminate your access to or use of the Site at any time without notice. Termination of your access or use will not waive or affect any other right or relief to which Rx Sport may be entitled at law or in equity.


MATERIALS YOU SUBMIT
You acknowledge that you are responsible for any material you may submit via the Site, including the legality, reliability, appropriateness, originality and copyright of any such material. You may not upload to, distribute or otherwise publish through this Site any content that (i) is confidential, proprietary, false, fraudulent, libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, infringing on intellectual property rights, abusive, illegal or otherwise objectionable; (ii) may constitute or encourage a criminal offense, violate the rights of any party or otherwise give rise to liability or violate any law; or (iii) may contain software viruses, political campaigning, chain letters, mass mailings, or any form of “spam.” You may not use a false email address or other identifying information, impersonate any person or entity or otherwise mislead as to the origin of any content. You may not upload commercial content onto the Site.

If you do submit material, and unless we indicate otherwise, you grant Rx Sport and its affiliates an unrestricted, nonexclusive, royalty-free, perpetual, irrevocable and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute and display such material throughout the world in any media. You further agree that Rx Sport is free to use any ideas, concepts, know-how that you or individuals acting on your behalf provide to Rx Sport. You grant Rx Sport and its affiliates the right to use the name you submit in connection with such material, if they so choose. You represent and warrant that you own or otherwise control all the rights to the content you post; that the content is accurate; that use of the content you supply does not violate any provision herein and will not cause injury to any person or entity; and that you will indemnify Rx Sport for all claims resulting from content you supply.


CONDUCT ON THE SITE
Some features on this Site may require registration. By registering at and in consideration of your use of the Site you agree to provide true, accurate, current and complete information about yourself.

Some features on this Site may require use of a password. You are responsible for protecting your password. You agree that you will be responsible for any and all statements made, and acts or omissions that occur, through the use of your password. If you have any reason to believe or become aware of any loss, theft or unauthorized use of your password, notify Rx Sport immediately. Rx Sport may assume that any communications Rx Sport receives under your password, have been made by you unless Rx Sport receives notice otherwise.

You or third parties acting on your behalf are not allowed to frame this Site or use our proprietary marks as meta tags, without our written consent. You may not use frames or utilize framing techniques or technology to enclose any content included on the Site without Rx Sport’s express written consent. Further, you may not utilize any Site content in any meta tags or any other “hidden text” techniques or technologies without Rx Sport’s express written consent.


DISCLAIMERS
YOUR USE OF THIS SITE IS AT YOUR SOLE RISK. THE SITE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. WE RESERVE THE RIGHT TO RESTRICT OR TERMINATE YOUR ACCESS TO THE SITE OR ANY FEATURE OR PART THEREOF AT ANY TIME. RX SPORT EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND ANY WARRANTIES THAT MATERIALS ON THE SITE ARE NONINFRINGING, AS WELL AS WARRANTIES IMPLIED FROM A COURSE OF PERFORMANCE OR COURSE OF DEALING; THAT ACCESS TO THE SITE WILL BE UNINTERRUPTED OR ERROR-FREE; THAT THE SITE WILL BE SECURE; THAT THE SITE OR THE SERVER THAT MAKES THE SITE AVAILABLE WILL BE VIRUS-FREE; OR THAT INFORMATION ON THE SITE WILL BE COMPLETE, ACCURATE OR TIMELY. IF YOU DOWNLOAD ANY MATERIALS FROM THIS SITE, YOU DO SO AT YOUR OWN DISCRETION AND RISK. YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF ANY SUCH MATERIALS. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM RX SPOPRT OR THROUGH OR FROM THE SITE SHALL CREATE ANY WARRANTY OF ANY KIND. RX SPORT DOES NOT MAKE ANY WARRANTIES OR REPRESENTATIONS REGARDING THE SITE OR THE USE OF THE MATERIALS ON THE SITE IN TERMS OF THEIR COMPLETENESS, CORRECTNESS, ACCURACY, ADEQUACY, USEFULNESS, TIMELINESS, RELIABILITY OR OTHERWISE.

IN CERTAIN JURISDICTIONS, THE LAW MAY NOT PERMIT THE DISCLAIMER OF WARRANTIES, SO THE ABOVE DISCLAIMER MAY NOT APPLY TO YOU.


LIMITATION OF LIABILITY
YOU ACKNOWLEDGE AND AGREE THAT YOU ASSUME FULL RESPONSIBILITY FOR YOUR USE OF THE SITE. YOU ACKNOWLEDGE AND AGREE THAT ANY INFORMATION YOU SEND OR RECEIVE DURING YOUR USE OF THE SITE MAY NOT BE SECURE AND MAY BE INTERCEPTED BY UNAUTHORIZED PARTIES. YOU ACKNOWLEDGE AND AGREE THAT YOUR USE OF THE SITE IS AT YOUR OWN RISK AND THAT THE SITE IS MADE AVAILABLE TO YOU AT NO CHARGE. RECOGNIZING SUCH, YOU ACKNOWLEDGE AND AGREE THAT, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, NEITHER RX SPORT NOR ITS AFFILIATES, SUPPLIERS OR THIRD PARTY CONTENT PROVIDERS WILL BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, EXEMPLARY, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR OTHER DAMAGES ARISING OUT OF OR IN ANY WAY RELATED TO THE SITE, OR ANY OTHER SITE YOU ACCESS THROUGH A LINK FROM THIS SITE OR FROM ANY ACTIONS WE TAKE OR FAIL TO TAKE AS A RESULT OF COMMUNICATIONS YOU SEND TO US, OR THE DELAY OR INABILITY TO USE THE SITE, OR FOR ANY INFORMATION, PRODUCTS OR SERVICES ADVERTISED IN OR OBTAINED THROUGH THE SITE, RX SPORT’S REMOVAL OR DELETION OF ANY MATERIALS SUBMITTED OR POSTED ON ITS SITE, OR OTHERWISE ARISING OUT OF THE USE OF THE SITE, WHETHER BASED ON CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE, EVEN IF RX SPORT, ITS AFFILIATES OR ANY OF ITS SUPPLIERS HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES. THIS DISCLAIMER APPLIES, WITHOUT LIMITATION, TO ANY DAMAGES OR INJURY ARISING FROM ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DELETION, DEFECTS, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUSES, FILE CORRUPTION, COMMUNICATION-LINE FAILURE, NETWORK OR SYSTEM OUTAGE, YOUR LOSS OF PROFITS, OR THEFT, DESTRUCTION, UNAUTHORIZED ACCESS TO, ALTERATION OF, LOSS OR USE OF ANY RECORD OR DATA, AND ANY OTHER TANGIBLE OR INTANGIBLE LOSS. YOU SPECIFICALLY ACKNOWLEDGE AND AGREE THAT NEITHER RX SPORT NOR ITS SUPPLIERS SHALL BE LIABLE FOR ANY DEFAMATORY, OFFENSIVE OR ILLEGAL CONDUCT OF ANY USER OF THE SITE. YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY OF THE ABOVE CLAIMS OR ANY DISPUTE WITH RX SPORT IS TO DISCONTINUE YOUR USE OF THE SITE. YOU AND RX SPORT AGREE THAT ANY CAUSE OF ACTION ARISING OUT OF OR RELATED TO THE SITE MUST COMMENCE WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCRUES OR THE CAUSE OF ACTION IS PERMANENTLY BARRED. BECAUSE SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, OR THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, ALL OR A PORTION OF THE ABOVE LIMITATION MAY NOT APPLY TO YOU.


INDEMNIFICATION
You agree to indemnify, defend and hold harmless Rx Sport and its affiliates and their officers, directors, employees, contractors, agents, licensors, service providers, subcontractors and suppliers from and against any and all losses, liabilities, expenses, damages and costs, including reasonable attorneys’ fees and court costs, arising or resulting from your use of the Site, any information or other content you supply, and any violation of these Terms of Use. If you cause a technical disruption of the Site or the systems transmitting the Site to you or others, you agree to be responsible for any and all losses, liabilities, expenses, damages and costs, including reasonable attorneys’ fees and court costs, arising or resulting from that disruption. Rx Sport reserves the right, at its own expense, to assume exclusive defense and control of any matter otherwise subject to indemnification by you and, in such case, you agree to cooperate with Rx Sport in the defense of such matter.


CHANGES TO THESE TERMS OF USE
Rx Sport reserves the right, at its sole discretion, to change, modify, add or remove any portion of these Terms of Use, in whole or in part, at any time, by posting revised terms on the Site. It is your responsibility to check periodically for any changes we make to the Terms of Use. Your continued use of the Site after any changes to the Terms of Use or other policies means you accept the changes.

In the event we make material changes to the Terms of Use, notice of the changes will be posted on this Website and the revised terms will take effect thirty days after their publication on the Site.


ENTIRE AGREEMENT AND ADMISSIBILITY
This agreement and any policies or operating rules posted on this Site constitute the entire agreement and understanding between you and Rx Sport with respect to the subject matter thereof and supersede all prior or contemporaneous communications and proposals, whether oral or written, between the parties with respect to such subject matter. A printed version of these Terms of Use shall be admissible in judicial or administrative proceedings based on or relating to use of the Site to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.


HOW TO CONTACT US
If you have any questions or comments about these Terms of Use or this Site, please contact us by:

Emailing us at: Legal@RxSport.com or writing to us:

Rx Sport Legal Department
670 West Washington Street
Norristown, PA 19106

Or call us Toll-Free at (877) 497-2287.

Thank you for visiting our Site.


SHIPPING


I just ordered a custom bat. When will it arrive?

You will have your order in your hands 4-6 weeks from your order date. We are trying to keep our turnaround time under 4 weeks, but it can sometimes take a little longer depending on how many orders there are ahead of you.


How many days in transit does it take to ship my custom order?

The shipping carrier we use is UPS. All orders within the US receive FREE GROUND SHIPPING. Below is a map that shows UPS transit times from our location in Norristown, PA. Please note that UPS does not deliver on Saturdays or Sundays.

If you live outside the US, here are your approximate UPS shipping transit times:

Australia (7-8 days)
Canada (2-7 days)
China (4-6 days)
Japan (6-7 days)
South/North Korea (7-8 days)
Taiwan (7-8 days)

I just ordered a limited edition bat. When will it arrive?

As soon as we receive your order, we will turn your limited edition order and spray it that day. Your order will dry overnight, and the next day we will custom engrave, logo and ship your order. If your order is received before 4 pm EST, it will be started that day and ship the following day - 1 day turnaround. If your order is received after 4 pm EST, it will not be started until the following business day, and therefore will not ship until the day after that - 2 day turnaround.

We offer different methods of shipping for the limited edition models- ground, 2 day, and overnight. Additional shipping rates will apply for any shipping method other than ground shipping.


I need a bat ASAP. How soon can I get it?

All of our bats are custom, made-to-order, and are crafted in the order in which they are received. Also, our crafting process takes about 4 days from beginning to end. However, you have two other options:

  1. Order a Limited Edition model- these models you can customize and receive within 2-3 days from the time you place an order.
  2. Call us to see what we have in stock in our retail store- Give us a call at 877-497-2287 and ask one of our representatives what models we have in stock in a specific length. If we have something you want, we can custom engrave and logo the model, and then ship it out same day.

How will I know when it is shipped?

Once your order is packaged and a UPS shipping label is printed, we will send you a UPS tracking number to the email address on your account.


I do not live in the U.S. What is my shipping cost?

Due to the fees, taxes and shipping costs of shipping outside the US, we cannot provide free shipping for international orders. There will be an additional cost added on at checkout, which is location specific.